Privacy Policy
ESTABLISHMENT (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases from our online shop, which includes our own product line such as soaps, candles, and other goods.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of information:
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Personal Information: When you make a purchase or sign up for our newsletter, we may collect personal details such as your name, email address, shipping address, and payment information.
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Usage Data: We collect information about how you access and use our website, such as your IP address, browser type, and operating system.
Cookies and Tracking Data: We use cookies to track the activity on our website and to hold certain information, including your preferences.
How We Use Your Information
We use the information we collect to:
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Process and manage your orders, including shipping and delivery.
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Communicate with you regarding your orders, account, or customer service inquiries.
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Send you promotional emails or newsletters if you opt-in to receive them.
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Improve our website functionality and user experience through analytics.
Prevent fraudulent transactions and ensure the security of our services.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
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Service Providers: We may share your information with trusted third-party service providers who assist us with our business operations (e.g., payment processors, delivery services).
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Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Data Protection Rights
You have the right to:
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Access, update, or delete your personal information stored with us.
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Withdraw your consent for us to process your information at any time.
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Opt-out of receiving promotional communications by following the unsubscribe link in the emails or contacting us directly at info@establishment.co.za.
Retention of Data
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of such websites. We recommend that you review their privacy policies when visiting those sites.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date" at the top. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
ESTABLISHMENT
81 St Johns St
Gardens, Cape Town, 8001
South Africa
Email: info@establishment.co.za